Contact Less Pickup and Delivery
Schedule your first pickup
The best way to schedule your first pickup is to click on “Schedule A Pickup”. You can also email us at RDS@ResidentialDS.com, call or text “SERVICE” to 425-286-7584 and a Customer Care Team member will contact you within 24hrs. All first time customers receive a one-time 15% discount. RDS service area is Everett, Lynnwood, Mukilteo, Mill Creek. We are also currently available in Arlington, South Marysville, Lake Stevens, Edmonds, Eastside (Woodinville, Bellevue, Kirkland, Redmond), Snohomish and we're continuing to expand our coverage area. Click here to see our Out of Area, Extended and Remote Area service fees.
What can I expect to happen on my first RDS Pickup?
1) Picking up your order
Once your order is scheduled, you’ll receive a confirmation message. Our Customer Care Team may contact you for any additional information. An RDS driver will pickup your items at the requested pickup window (between 10am-4pm). While we do offer CONTACT LESS pickup and delivery options, we request that you be available for your first pickup so that we may go through the onboarding process with you.
If you are able to, prior to arrival prepare and sort your clothes and other items that will need cleaning accordingly and have them ready to go in disposable bags. We also offer customized laundry bags. Prior to wash, it is the customer responsibility to remove items from all pockets.
Your RDS Driver will go over your delivery schedule with you, including our optional Expedited Service. Our Residential Service Fee is $9.95. If you have any special instructions regarding your clothes and other items (e.g. stains), please inform your RDS Driver.
2) Cleaning your order.
After pickup, we dispatch your items to our vetted cleaning partners. We only work with carefully selected local cleaners who have established a very high level of quality and reliability. For your protection and overall peace of mind, we have also built multiple layers of inspection and control to ensure high-quality.
3) Delivering your clean order.
We will send you a text the morning of your delivery date to let you know that your clothes are ready for delivery and to confirm we are coming (between 10am and 4pm). Your RDS Driver will deliver your clean clothes to your door. Be sure to open your bags to let your clothes breath and confirm that all is well with your order.
What is included in the Residential Service Fee?
RDS charges a Service Fee of $9.95 per order, which helps cover operating expenses, including pickup and delivery to your door. The Service Fee will appear as a single line item on your receipt, and you will not see separate charges for pickup and delivery. If you opt for expedited delivery for an additional $15.00, this will appear as a separate line item on your receipt.
How do I schedule a pick-up or drop-off?
If you are a new customer, the best way to schedule your first pickup is to click on “Schedule A Pickup” or contact our Customer Care Team at 425-286-7584. If you’re a current customer, call, email or text “SERVICE” to 425-286-7584 to schedule your service request.
When will my clothes be ready for delivery?
Typically, your clothes are ready for delivery 2-3 days after we pick them up. For example, if you had your clothes picked up on Thursday, they will be ready for delivery on Saturday. We do offer Expedited Service for an additional $15.00 to have your clothes returned to you next day. Request next delivery from your RDS driver, email RDS@ResidentialDS.com, or text 425-286-7584.
What is the difference between Standard Turnaround and Expedited Service?
We charge a $9.95 Service Fee to cover the pickup and delivery costs that is applied to all orders, regardless of whether or not Expedited Service has been requested. The normal turnaround time for delivery is 2-3 days when Expedited Service is not requested. Expedited Service is an additional $15.00 fee that allows you to receive your clothes back quicker. This option depends on availability (hotel customers excluded). Please contact our Customer Care Team if you have an urgent expedited Wash & Fold or Dry-Cleaning request and we will do everything we can to accommodate. Request expedited delivery from your RDS driver, email RDS@ResidentialDS.com, or text 425-286-7584.
Can I receive a delivery if I’m not home?
Yes, if you are not available during your delivery window, you can notify and designate where you would like your order to be left. Orders can be left outside residence or with a friend, provided the customer gives written consent. If you opt to utilize CONTACT LESS pickup or delivery we ask you to consider that our RDS driver has access to a safe place to pick up and deliver your items. Typically, this means you can buzz us into your apartment building remotely or you can provide a door/gate code, but every situation is different. Once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery. For more information, please contact our Customer Care Team at 425-286-7548.
What if I need to cancel my pick up & delivery?
No worries, we understand if you need to cancel! Just text us at 425-286-7584 or email RDS@ResidentialDS.com and let us know you need to cancel or reschedule. If service is cancelled 30 minutes before your scheduled pickup, you will be charged a cancellation fee.
Is it possible to have my clothes delivered to an alternate address?
Yes, just email RDS@ResidentialDS.com or text 425-286-7584 to let us know what the alternate address is. Please be sure to include any instructions we may need to ensure we can complete the delivery. If you need to make permanent changes to your address, you can update your address by emailing RDS@ResidentialDS.com.