Customer Service

What areas do you serve?

RDS service areas are Everett, Lynnwood, Mukilteo, Mill Creek, South Marysville, Lake Stevens. We are also currently available in Arlington, Edmonds, Eastside (Woodinville, Bellevue, Kirkland, Redmond), Snohomish and we're continuing to expand our area. Click here to see our Out of Area, Extended and Remote Area service fees. For questions regarding your service area, please contact us at 425-286-7584.

How does RDS ensure quality?

We take great pride in providing oversight for every garment you give us. We have developed several steps in our process to ensure that your clothes always receive the best care.

  • We rely on our experience: It takes experience to recognize a great cleaner.

  • We work with the best: We have a thorough vetting process and always make sure that our cleaning partners are well-managed, environmentally conscious, and follow industry best practices.

  • We provide constant feedback: We work closely with all of our cleaning partners and provide them with thorough, detailed, and actionable feedback to ensure that they deliver a consistently great product.

  • We have quality built into our internal process: We have several additional processes outside of the cleaning process in place to ensure that your garments are inspected while they are in our care. No item can pass our “quality control” check and be returned to you without a member of our internal team reviewing it.

  • We’ll do what it takes to get everything right: We are confident that your items will receive the best quality cleaning possible.

To learn more about our world-class cleaning quality call our Customer Care Team at 425-286-7584.

Are there items that RDS doesn’t clean?

At this time, there are a handful of items that RDS cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:

Contaminated items - We cannot accept items that have been contaminated with:

  • Bedbugs

  • Poison ivy or poison oak oils

  • Hazardous chemical residue

We cannot accept these items because they may pose a risk to the safety of our employees and/or they may pose a risk to the items of other customers cleaned in the same facility.

Specialty care clothing items:

  • Wedding dresses

  • Vintage clothes (in some cases)

  • Costumes

  • Hats/Headwear

  • Shoes - Fur & Animal products (feathers, fur coats)

  • Purses/handbags

These clothing items require specialty care that falls outside of our area of expertise. We are more than happy to offer suggestions for services that do specialize in these items and answer case-specific questions if you are unsure about a certain piece, just email our team at RDS@ResidentialDS.com.

What is the cleaning process for my Wash & Fold order?

Our cleaning partners follow best practices for cleaning all Wash & Fold orders received. This includes separating lights and darks, washing in cold water, and using medium heat for drying. Multiple wash cycles for heavily soiled or unsanitary items will incur additional fees. Please place all dry cleaning items in a separate bag. For any other requests, please reach out to RDS@ResidentialDS.com and we will be happy to help.

Are there any additional costs for large items in Wash & Fold?

Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include Comforter/Duvet, Duvet Cover, Bath mat, Sheets or Tablecloth. The pricing for these items can be found here.

The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate. If your Wash & Fold order does not contain larger specialty items it is charged by weight.

Is there a minimum order size for Wash & Fold?

Our minimum order for Wash & Fold is $25, exclusive of delivery fees. (Hotel customers not included)

We accept orders under the $25 minimum but those orders will be subject to a fee that reflects the difference. (In other words, you’ll pay a minimum of $25 per order, even if the cost of services is less than $25).

Orders greater than 40 lbs (40lbs or more) may require a deposit.

Please note that any itemized pieces including comforters/duvets, bath mats, or kitchen mats included in your Wash & Fold order are washed and dried separately to follow their specific care instructions. The pricing for these items can be found here.

Does RDS provide Green Dry Cleaning?

Yes, all of RDS’s dry cleaning partners utilize a cleaning process that is environmentally friendly. This typically refers to a process that does not involve the use of any solvents that are known carcinogens.

What if I want to offer RDS as a perk at my Company?

We are always excited when our customers want to share RDS with their colleagues and employees. If you are interested in exploring how we might be able to work together, please email us at RDS@ResidentialDS.com and we'll take care of you. We have several partnerships set up with companies to help them provide employee perks for Dry Cleaning & Laundry.